Terms and Conditions of Service
These Terms and Conditions of Service govern the use of VenueSpan planning, referral, advisory, and concierge booking services. Please read them carefully before submitting a request, accepting a proposal, or purchasing a service.
Agreement to these Terms may occur electronically, including by checking an acceptance box, submitting a request after being presented with these Terms, accepting a written proposal, or paying a VenueSpan service fee. If you do not agree, do not submit a request or purchase a service.
These Terms and Conditions of Service (the “Terms”) are between VenueSpan LLC (“VenueSpan,” “we,” “us,” or “our”) and the person or entity requesting, accepting, or purchasing VenueSpan services (“Customer,” “you,” or “your”). VenueSpan LLC is a manager-managed domestic limited liability company, formerly Quick Trip Deals LLC, filed July 14, 2026.
Manager & Statutory Agent: Andrew Joseph Miller
Business Address: 8534 N. Winchester Creek Dr., Tucson, AZ 85742, Pima County
Governing Law: The laws of the State of Arizona, without regard to conflict-of-law principles.
Court Venue: Except where Section 10 permits a small-claims action, any permitted court proceeding must be brought in the county where VenueSpan’s principal place of business is located at the time the claim is filed. That county is currently Pima County, Arizona.
These Terms apply to VenueSpan services offered through venuespan.com, through written proposals or direct communications, and through third-party marketplaces or platforms. If a third-party platform imposes its own payment terms, commissions, dispute procedures, or other mandatory rules, those platform rules may also apply to the transaction, but they do not replace these Terms unless expressly stated in writing.
VenueSpan is a planning, advisory, referral, and, when expressly agreed, concierge booking service. VenueSpan is not an airline, hotel, rental company, event organizer, restaurant, transportation carrier, ticket issuer, tour operator, insurer, or other travel or activity provider.
Whether VenueSpan provides a referral, advisory, or concierge service will be identified in the applicable written proposal or service communication. The Customer is responsible for all third-party provider charges, booking fees, deposits, taxes, resort fees, delivery charges, cancellation fees, change fees, and other amounts due to a provider. VenueSpan does not become the provider of those services merely because it recommends or books them.
A provider’s terms, policies, age requirements, payment rules, cancellation rules, refund practices, and customer support procedures apply to the provider transaction. The Customer must review and accept those terms before completing or authorizing a booking.
Unless a written proposal states otherwise, a VenueSpan trip-planning deliverable consists of a customized itinerary or trip plan built around the information and parameters supplied by the Customer. The deliverable will be provided in Word or PDF format and will ordinarily include one or two alternative recommendations where appropriate to the request.
The deliverable is based on the Customer’s stated dates, destination, budget, preferences, dietary needs, accessibility needs, and other requirements.
A recommendation or alternative is not a reservation, ticket, guarantee of availability, or promise that a provider will accept the Customer.
The deliverable is deemed complete when it is sent or otherwise made available to the Customer at the email address or delivery method provided.
All VenueSpan fees are non-refundable once the agreed work or deliverable has been performed or delivered, except where management expressly authorizes a refund in writing.
Changes Before Delivery
The Customer is encouraged to notify VenueSpan promptly of any change to the Customer’s dates, destination, budget, traveler group, preferences, dietary or accessibility needs, event or activity, or other material plan before the itinerary or other deliverable is delivered. VenueSpan may consider a timely change, but changes are not guaranteed. Availability, pricing, provider rules, timing, scope, and other circumstances may prevent VenueSpan from accommodating the change.
A major change, including a change to the destination, dates, budget, traveler group, service model, event or activity, or other material requirements, may be treated as a new request or out-of-scope work. If so, VenueSpan may issue a new proposal and charge applicable additional fees before proceeding.
After delivery, VenueSpan may, in its sole discretion, consider a minor revision. The number, scope, timing, and fee for any revision are determined by VenueSpan and are not guaranteed. A request that changes the trip’s destination, dates, budget, traveler group, service model, or material requirements may be treated as a new request or out-of-scope work.
The Customer must provide complete, accurate, current, and timely information needed to perform the requested service. This includes, as applicable, destination, dates, traveler count, age ranges, budget, lodging preferences, dietary restrictions, accessibility requirements, transportation needs, event preferences, passport or identification constraints, and any other material limitation.
The Customer is responsible for checking the accuracy of names, dates, times, locations, prices, links, reservation details, and provider terms before paying or traveling.
The Customer must disclose material restrictions or requirements before VenueSpan begins work. VenueSpan may be unable to accommodate information supplied late or after delivery.
VenueSpan will build realistically within the Customer’s stated parameters and available market conditions. VenueSpan does not promise an outcome that conflicts with ordinary pricing, capacity, timing, geography, or provider availability.
For example, a request for two weeks at a five-star hotel for $300 is not a realistic requirement unless an actual provider offer makes it possible. VenueSpan may explain the limitation, propose alternatives, adjust the scope or fee, or decline the request. A realistic adjustment is not a failure to perform.
The Customer remains responsible for making independent decisions and for obtaining any required passports, visas, permits, insurance, medical clearances, consent forms, identification, or other documentation.
Prices shown in teasers, advertisements, social posts, examples, or other marketing materials are estimates only. They may exclude taxes, resort or facility fees, provider booking fees, delivery charges, deposits, gratuities, and other third-party costs. Prices, availability, provider terms, and fees may change at any time until the applicable service is requested, paid for, booked, or provided.
VenueSpan may offer promotional pricing or other adjustments at management’s discretion. A promotion may be limited by date, availability, scope, customer eligibility, or other stated conditions and may be changed or withdrawn without notice. The final VenueSpan fee and service scope will be stated in a written proposal, invoice, checkout page, or other written confirmation before payment is requested.
Payment is due at the time of service unless the written proposal expressly states a different schedule. VenueSpan may accept payment through PayPal or another method communicated by VenueSpan, and may change accepted payment methods at any time. A VenueSpan planning or concierge fee is separate from flights, hotels, transportation, activities, event tickets, dining, deposits, and all other third-party travel or activity costs.
When a Customer uses a third-party marketplace or platform, including a platform such as Fiverr or Upwork when applicable, the platform’s own payment terms, commissions, fees, cancellation rules, dispute processes, and mandatory policies may apply to that transaction. Those platform rules do not replace these Terms unless expressly stated in writing.
The Customer must pay or authorize third-party charges when due. VenueSpan is not responsible for a provider’s refusal to issue a refund, credit, cancellation, rebooking, or other accommodation. The Customer is responsible for all non-refundable or non-recoverable services, reservations, products, and items purchased or arranged at the Customer’s request, including food, tickets, activities, transportation, lodging, and deposits.
No refund is available without express written consent from VenueSpan management. In particular, VenueSpan does not refund a concierge or planning fee after the agreed service or deliverable has been performed or delivered. A provider refund, if any, is governed solely by the provider’s terms and is not a refund of VenueSpan’s fee.
Turnaround times are determined by VenueSpan management based on scope, complexity, customer responsiveness, current workload, provider response times, and circumstances outside VenueSpan’s control. Expedited service may be available for an additional fee, but expedited service is not guaranteed unless VenueSpan confirms it in writing.
If a balance is unpaid when due, VenueSpan may suspend work, withhold delivery, cancel the request, or refer the account to a third-party collections agency. The Customer remains responsible for the outstanding amount and, to the maximum extent permitted by law, reasonable collection costs and expenses associated with recovery.
Unless a proposal states a different period, a written proposal is valid for fourteen (14) days from the date of issuance. VenueSpan may specify a longer or shorter period at its discretion. A proposal is not a reservation and does not hold availability or pricing unless the written proposal expressly says so.
A proposal automatically becomes void, without further notice, if the underlying event, activity, price, availability, or other circumstance has transpired, been canceled, expired, sold out, materially changed, or otherwise no longer applies. This includes a proposal whose underlying event, activity, or pricing has already occurred, been canceled, or otherwise ceased to apply when the Customer attempts to accept it. VenueSpan may issue a revised proposal before accepting payment or beginning work.
A Customer submitting an intake request or purchasing VenueSpan services must be at least eighteen (18) years old. An adult planning travel or activities for a minor must be the minor’s parent, legal guardian, or another authorized adult with legal authority to make the arrangements. A minor may not contract directly with VenueSpan.
VenueSpan will not discuss, arrange, recommend, or facilitate the purchase, delivery, or consumption of alcohol for anyone under the applicable legal drinking age.
Hotels, venues, airlines, rental agencies, activities, and other third-party providers may impose their own age requirements, including requirements of 18 or 21. The Customer must verify and comply with each provider’s rules.
For family-trip planning, VenueSpan will request only the minimum information reasonably needed to coordinate the service and does not knowingly collect personal information directly from children under 13 without appropriate parental consent.
The Customer must confirm the applicable age and authority statement using the age-confirmation checkbox or other acknowledgment presented in the intake or checkout process.
By submitting a request or making a purchase, the adult Customer represents that the Customer satisfies these requirements and has authority to provide information and make arrangements for any minor included in the request.
VenueSpan will exercise reasonable care in researching, planning, communicating, and, when agreed, attempting to coordinate bookings. However, VenueSpan does not guarantee that an itinerary, event, reservation, activity, provider, price, schedule, or planned day will occur exactly as expected or at all.
Outcomes may be affected by weather, traffic, delays, cancellations, closures, capacity limits, price changes, availability, provider decisions, provider errors, emergencies, government action, strikes, illness, technology failures, personal circumstances, acts of third parties, or other factors outside VenueSpan’s control. VenueSpan does not guarantee reservation success, event results, schedule adherence, price, availability, safety, suitability, or enjoyment.
Third-party providers are solely responsible for the services they sell or provide, including their operations, representations, fulfillment, safety practices, cancellations, refunds, and customer support. A VenueSpan recommendation or booking assistance does not constitute an endorsement or a guarantee of any provider.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENUESPAN LLC, ANDREW JOSEPH MILLER, AND EACH OF THEIR RESPECTIVE MEMBERS, MANAGERS, AGENTS, REPRESENTATIVES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OPPORTUNITY, GOODWILL, TRAVEL VALUE, OR EXPECTED BENEFIT, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
To the maximum extent permitted by law, VenueSpan’s aggregate liability for any claim arising out of or related to a VenueSpan service will not exceed the amount of VenueSpan fees actually paid by the Customer for the specific service giving rise to the claim. This limitation does not apply to liability that cannot lawfully be limited or excluded.
VenueSpan provides planning, advisory, referral, and, when expressly agreed, booking assistance. VenueSpan does not own, control, operate, or insure the independent third-party providers used or recommended in connection with a request. Those providers are not VenueSpan agents or employees, and VenueSpan is not responsible for their acts, omissions, representations, policies, services, injuries, losses, delays, cancellations, or damages.
To the maximum extent permitted by law, the Customer releases and holds harmless VenueSpan LLC and Andrew Joseph Miller from claims, demands, losses, liabilities, damages, costs, and expenses arising from or related to third-party services, provider acts or omissions, the Customer’s travel or activities, inaccurate or incomplete information supplied by the Customer, or the Customer’s breach of these Terms. The Customer will reasonably cooperate in the defense of any released claim.
Before filing a legal action, the Customer and VenueSpan agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to the services or these Terms through informal written negotiations.
The Customer must send a written Notice of Dispute to contact@venuespan.com. The notice should identify the Customer, the transaction or service at issue, the facts supporting the concern, and the resolution requested.
The parties will have thirty (30) days after VenueSpan receives the Notice of Dispute to discuss the matter in good faith and attempt a mutually acceptable resolution. The parties may extend this period by written agreement.
If the dispute is not resolved after the 30-day period, either party may pursue a lawful remedy, subject to these Terms and applicable law.
No mandatory binding arbitration requirement is imposed by these Terms. Either party may bring an eligible individual claim in small-claims court instead of continuing informal negotiations, but the parties are encouraged to complete the 30-day process first when legally permitted.
Any small-claims action must be filed in the county where VenueSpan’s principal place of business is located at the time the claim is filed, currently Pima County, Arizona, unless applicable law requires another location. Any other permitted court proceeding must be brought in the same county. The parties waive any objection to that venue to the extent permitted by law.
VenueSpan’s ability to perform depends on the Customer’s timely, accurate, and respectful cooperation. The Customer must respond to reasonable questions, provide requested information, review proposals and deliverables, make required decisions, and pay amounts when due.
VenueSpan reserves the right, in its discretion and to the maximum extent permitted by law, to adjust fees, revise scope, decline a request, suspend work, or cancel a request or contract if the Customer is unresponsive, abusive, threatening, discriminatory, harassing, requests unlawful or unsafe work, requests work outside the agreed scope, fails to pay, provides materially inaccurate information, or repeatedly changes requirements after work has begun.
If VenueSpan cancels or declines work for one of these reasons, the Customer remains responsible for work already performed and third-party costs already incurred or authorized. Work performed is non-refundable. VenueSpan may also cancel or suspend work when necessary to protect its personnel, systems, reputation, legal compliance, or ability to serve other customers.
A request for rework, a new destination, a different travel party, new dates, a materially different budget, or additional research may require a new written proposal and additional fee. VenueSpan is not obligated to perform rework or expanded services without written acceptance of the revised scope and price.
VenueSpan respects the Customer’s right under the Consumer Review Fairness Act and other applicable law to publish an honest, lawful review or evaluation of VenueSpan’s services. Nothing in these Terms prohibits a Customer from expressing a good-faith opinion or sharing accurate facts.
The Customer must not knowingly publish or communicate materially false factual statements, defamatory content, impersonation, fabricated reviews, or maliciously misleading statements intended to damage VenueSpan’s reputation. This provision does not prohibit protected opinions, fair comment, truthful statements, lawful reports to regulators or platforms, or communications otherwise protected by law.
VenueSpan may respond to public reviews with accurate, non-confidential information and may report content that violates a platform’s rules or applicable law. VenueSpan will not condition a refund, service, or benefit on a positive review.
These Terms, together with the applicable written proposal, invoice, checkout terms, and any written service-specific terms expressly incorporated by reference, constitute the entire agreement between the Customer and VenueSpan concerning the applicable services. They supersede prior or contemporaneous discussions and representations about those services, except for a written statement expressly incorporated into the applicable proposal or service confirmation.
If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or modified only as much as necessary to make it enforceable. The remaining provisions will remain in full force and effect.
VenueSpan may modify these Terms by posting a revised version on venuespan.com. The revised Terms will apply prospectively to requests, proposals, and services accepted after the revised version is posted, unless applicable law requires otherwise. The version accepted for a particular paid service will govern that service unless the parties expressly agree in writing to a later change.
Official Contact and Notice: The official contact and notice email for VenueSpan is contact@venuespan.com.
Written notices should identify the Customer and the relevant request, proposal, invoice, or service. VenueSpan may use the email address provided by the Customer for service communications, proposals, delivery, payment notices, and other notices under these Terms.
VenueSpan LLC
8534 N. Winchester Creek Dr.
Tucson, AZ 85742
Pima County, Arizona
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